Case Study Name
Enabled Enterprise Automation for Fortune 50 Insurance Provider.
Context and Business Problems
Our client, a Fortune 50 insurance provider, sought to transform enterprise-wide operations by setting up an Automation Center of Excellence (CoE) and implementing solutions beyond Robotic Process Automation (RPA). The client aimed to leverage Process Mining for monitoring and analyzing processes across various Lines of Business (LOBs), including Life & Annuities, Group, Retirement, Payroll & Finance and IT. The client faced challenges in streamlining and automating operations across multiple LOBs. Client wanted to improve efficiency, reduce costs and enhance overall productivity.
Solution
The solution involved implementing advanced RPA solutions to achieve end-to-end automation. Solution included automating 120+ processes, deploying 100+ bots across 6 LOBs handling 11M documents per annum. The project also focused on mentoring over 95 associates from the business team using a Citizen Development Framework.
Outcomes Delivered
$4.5 million in savings over 5 years.
6.8 million Transactions Automated Per Year.
120+ Processes Automated,
100+ Bots Across 6 LOBs.
11 million Documents Handled Per year Across LOBs.
50% Reduction in Average Handling Time (AHT).
Approximately 121 Full-Time Equivalent (FTE) savings realized.
60% Improvement in Throughout.
50% Reduction in Level 1 bot monitoring efforts with Smart Dashboards.
Mentored Over 95 Associates from Business Team Using Citizen Development Framework.
Project Details
Technology Stack
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